Privacy Policy

Effective August 9, 2026 · Updated October 22, 2026

CaptionBoss is a video content workspace operated by SC Studios ("we", "us") in the Eastern Panhandle of West Virginia. This policy explains what we collect and how we use it, in plain English.

What we collect

• Account info — your email address and workspace name when you sign up, and, if you start a plan, the billing details Stripe shares with us (name, last four card digits, invoices) — never the full card number.
• Optional profile answers — if you answer the welcome questions: your first name, what best describes you, where you post, and how you heard about CaptionBoss.
• How you found us — on your first visit we note the campaign tags in the link you followed, the website that sent you (just the site's name), whether you're on a phone or a computer, and how you signed in, so we can tell which ads and partners work.
• Your content — videos, photos, captions, transcripts, thumbnails, clips, and blog drafts you create or upload into your workspace.
• Face photos — if you use face profiles, the photos you add of people who appear in your videos.
• Usage data — basic records of feature use (like how many AI generations a workspace has run, and whether uploads, transcriptions and posts succeeded) so we can enforce plan limits and keep the service healthy.

How we use it

• To provide the service: transcribing your videos, generating captions and translations, building thumbnails and clips, and publishing drafts to sites you connect.
• To process your content, we use vetted third-party service providers under contract: speech-to-text transcription, AI text generation for captions and blog drafts, AI image generation for pro thumbnails (which processes the video frames and any face photos you add), cloud video rendering for clips, and a posting service that carries posts to the social accounts you link. They process your content only to deliver these features for you, and they are not permitted to use it for their own purposes or to train their models on it.
• To run the service itself we also rely on a hosting and database provider, a payment processor (Stripe — we never see or store your card number), an email delivery provider for account and notification emails, and Cloudflare Turnstile to keep bots off the sign-in form (it checks the browser, not you, and sets no tracking cookie).
• To communicate with you about your account (invites, approvals, service notices).

We do not sell your data. We don't use your content for advertising, and we don't train our own AI models on it.

Face profiles

Face photos you add are used solely to keep people recognizable in the thumbnails you generate. When you remove a face profile, we delete it from our systems and instruct our service provider to delete the trained profile. Only add photos of people who have given you their permission.

Storage and security

Your content is encrypted in transit and stored with per-workspace access controls — only members you invite can see a workspace. Temporary secure links used for processing expire automatically.

Our team doesn't look at your content. To check that the service is working, we look at activity records — what ran, when, and whether it succeeded — not your videos, captions or transcripts. We only open a workspace's content if you ask us to help with something in it, or if the law requires it.

Retention and deletion

Your content stays in your workspace until you delete it. You can delete projects, faces, files and whole workspaces at any time inside the app. To delete your entire account, use Settings → Account → Delete my account: it removes your login and every workspace only you own — with its uploads, files, linked social accounts and face profiles — cancels any paid plan on them, and removes you from workspaces you share with another owner. You can also email us and we'll do it for you. When a workspace is deleted, we also ask our service providers to delete their copies (transcription jobs, trained face and style profiles, and the posting profile for your linked accounts). Stripe keeps its own record of past payments, as the law requires.

Cookies and advertising measurement

Inside the app we use only what's needed to keep you signed in.

On our public website (the home, features, pricing, help and contact pages, and the sign-up screen) we use the Meta Pixel so we can tell whether our ads on Facebook and Instagram lead to sign-ups. It records page views and a "signed up" or "started a trial" event along with the plan name; we don't send it your name, email, or anything you upload. Meta may set a cookie and combine this with information it already holds about you under its own privacy policy; you can opt out of ad personalization in your Facebook ad settings, and most ad blockers stop the pixel entirely. The app itself (once you're signed in and working) is not measured this way.

Your rights

You can ask us to access, correct, export, or delete your personal information at any time. Depending on where you live, additional legal rights may apply — we honor reasonable requests regardless.

Children

CaptionBoss is not directed at children under 13, and we don't knowingly collect their information.

Changes

If we make material changes to this policy, we'll update the date above and note it in the app.

Contact

Questions or requests: support@captionboss.com